Shipping policy
Last Updated: July 2026
At ETPRSU, we are committed to providing a reliable and convenient shipping experience for our customers.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, and shipping fees.
1. Order Processing Time
All orders are processed within approximately:
1–4 business days
Processing time includes order verification, quality checks, packaging, and preparation for shipment.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
2. Shipping Methods
Your order may be shipped using one of the following carriers:
- USPS
- UPS
- DHL eCommerce
- OnTrac
- Other reliable shipping carriers
The shipping carrier may vary depending on your location, package size, and delivery requirements.
3. Delivery Tracking
Once your order has been shipped, tracking details will be sent to the email address provided at checkout.
You can use the tracking information to monitor your package status from our warehouse to your doorstep.
Please allow some time for tracking information to update after shipment.
4. Estimated Delivery Time
Standard Shipping: 5–15 business days
The estimated delivery time begins after your order has been processed and shipped.
Please note that delivery times are estimates only and may be affected by unforeseen circumstances, including:
- Weather conditions
- Carrier delays
- Customs processing
- Incorrect or incomplete shipping information
- Other events outside of our control
ETPRSU is not responsible for delays caused by third-party shipping carriers or circumstances beyond our control.
5. Shipping Rates
Shipping fees are calculated based on your order total:
| Order Amount | Shipping Fee |
|---|---|
| $0 – $39.99 | $7.00 |
| $39.99 – $69.99 | $5.00 |
| $70.00 and above | Free Shipping |
Free shipping will be automatically applied at checkout when your order qualifies.
6. Shipping Address
Please make sure your shipping address is accurate and complete before placing your order.
ETPRSU is not responsible for delays, lost packages, or additional shipping costs caused by incorrect address information provided by the customer.
If you need to update your shipping address, please contact us as soon as possible after placing your order.
7. Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please contact us at:
Email: ETPRSU@hotmail.com
We will assist you in checking the shipment status and working with the shipping carrier when necessary.
8. Contact Us
If you have any questions about shipping, please contact us:
Brand: ETPRSU
Company: Shenzhen Hengjiakang Network Technology Co., Ltd.
Email: ETPRSU@hotmail.com
Phone: +86 181 2651 0921
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Address:
Room 813, Building 1-2, Yaofengtong Industrial Park,
No. 1, Donghuan 1st Road, Yousong Community,
Longhua Street, Longhua District,
Shenzhen, Guangdong, China