Refund policy

At ETPRSU, customer satisfaction is our priority. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the terms outlined below.

1. Return Period

We accept return requests within 14 days after the date you receive your order.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be returned with original packaging, tags, and accessories (if applicable).
  • The product must not show signs of use, damage, washing, modification, or wear.
  • Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be accepted for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale
  • Gift cards
  • Used, damaged, or altered products
  • Items without original packaging or accessories
  • Products that cannot be returned due to hygiene or safety reasons

3. How to Request a Return

To request a return, please contact our customer service team within 14 days of receiving your order:

Email: ETPRSU@hotmail.com

Please provide the following information:

  • Order number
  • Customer name
  • Reason for return
  • Photos or additional information if required

Our customer service team will review your request and provide return instructions.

Please do not send your item back before receiving return approval. Unauthorized returns may not be accepted.

4. Return Shipping

For customers in the United States:

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
  • Original shipping fees are non-refundable unless the return is caused by our error.
  • Customers are responsible for ensuring returned items arrive safely.

We recommend using a trackable shipping service when returning your order.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the refund status.

If your return is approved:

  • Refunds will be processed within 5–10 business days.
  • The refund will be issued to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.

Please include:

  • Order number
  • Photos or videos showing the issue

After reviewing your request, we will provide an appropriate solution, including replacement or refund when applicable.

7. Order Cancellation

Orders can be canceled within 24 hours after purchase.

After 24 hours, your order may have already entered processing or shipment preparation, and cancellation may no longer be possible.

8. Exchanges

We currently do not offer direct exchanges.

If you need a different item, please return your original order according to this policy and place a new order.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand: ETPRSU
Company: Shenzhen Hengjiakang Network Technology Co., Ltd.

Email: ETPRSU@hotmail.com
Phone: +86 181 2651 0921

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

Address:
Room 813, Building 1-2, Yaofengtong Industrial Park,
No. 1, Donghuan 1st Road, Yousong Community,
Longhua Street, Longhua District,
Shenzhen, Guangdong, China