Shipping Policy

Last Updated: May 2, 2026

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. Orders are not shipped or delivered on weekends or U.S. federal holidays.

Shipping Methods & Delivery Time

Standard shipping is available to most locations.

U.S. Orders: 5–10 business days for delivery after shipment
International Orders: 10–25 business days for delivery after shipment

Delivery times are estimates and not guaranteed. Delays may occur due to carrier delays, weather, customs, or holidays.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, size, and destination.

Order Tracking

Once your order ships, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.

International Shipping

International customers are responsible for all customs duties, taxes, and import fees imposed by the destination country. ETPRSU is not responsible for delays caused by customs.

Lost or Stolen Packages

ETPRU is not responsible for lost or stolen packages after the carrier confirms delivery. If your order is lost in transit, please contact the shipping carrier directly to file an inquiry.

Address Responsibility

You are responsible for providing accurate and complete shipping addresses. We are not liable for delays, lost packages, or additional fees caused by incorrect or incomplete address information.

Contact

For shipping questions, contact us:

Online Support: Monday – Friday, 08:00 – 20:00
Email: ETPRSU@hotmail.com | ETPRSU@gmail.com
Return/Warehouse Address: Cloud Moon, 750 Almeda Genoa Rd Suite B, Houston, TX 77047, United States