ETPRSU Return & Refund Policy

Last Updated: May 2, 2026

1. Return Eligibility

Items must be unused, undamaged, and returned in their original packaging with all tags attached.
Returns must be requested within 30 calendar days of the delivery date.
Custom, personalized, final sale, and clearance items are not eligible for return or refund.

2. How to Initiate a Return

To start a return, please contact our customer service team:

Online Support: Monday – Friday, 08:00 – 20:00
Email: ETPRSU@hotmail.com | ETPRSU@gmail.com

Please include your order number, reason for return, and photos (if the item is damaged, defective, or incorrect).

3. Return Shipping Address

Return packages must be sent to our warehouse:

Cloud Moon

750 Almeda Genoa Rd Suite B

Houston, TX 77047

United States

Phone: +1 713-485-5071

We recommend using a trackable shipping service. ETPRSU is not responsible for lost or missing return packages.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you within 3 business days.
Approved refunds will be processed to your original payment method within 7–10 business days.
Original shipping charges are non-refundable unless the return is due to our error (wrong item, damaged, or defective merchandise).

5. Exchanges

For exchanges (size, color, or style), please return the original item and place a new order for the replacement item. Direct exchanges are not available.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with clear photos. We will provide a prepaid return label and issue a full refund or free replacement.